ADZ Impact

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FAQ's

                                             

   

DELIVERY
ADZ Impact will endeavour to deliver within the specified timeframe, but under no circumstance will we be liable for any loss or damage of any kind caused directly by delay in, or failure, of delivery by courier companies.

FREIGHT
Should a consignment of freight be of excessive weight or cubic dimensions, freight will either be incurred by the customer or the customer shall arrange their own freighting of goods. Customers will be notified of any excess freight charges prior to production order.

MINIMUM QUANTITIES
Minimum quantities for each promotional product will vary along with minimum branding requirements. Please contact us for more information on a certain promotional product.

TURNAROUND TIMES
In most instances, we require 2-3 weeks for local production once artwork approval has been given. However, depending on timeframe, we will try and accommodate clients to the best of our ability. If we cannot deliver within a given timeframe, we will advise the client within a few hours of the initial enquiry.
If you have a longer lead time, we may be able to source your product offshore – which is generally 12-14 week turnaround time (sea freight) from artwork approval. In some circumstances these products can be air-freighted to expedite delivery.

URGENT ORDERS
ADZ Impact is happy to accommodate urgent orders on promotional products, but any extraordinary expenses will be passed on to the customer. We will always get back to you within a few hours to confirm whether we can process your order within the required timeframe.
We do have suppliers that are now offering 3-5 day turnaround time on branded products.  Please talk to us about your timeframe so that we can check availability of stock and come back with suggestions that will work within your schedule.

 

INDENT SOURCING

This is a custom made factory order, produced and decorated overseas (predominantly in China).  There are minimum quantities required and most lead times are between 12-14 weeks for sea-freighted items – less time airfreight depending on the product.
 

However, there are huge benefits in ordering overseas -

  • lower price point
  • changing colour schemes and fabrics
  • customising a product/design to be very specific to your brand
  • optional extras and detailed features – i.e. customized zippers, 3D embroidery, internal linings custom printed.

Our team can assist you with SOURCING products from reputable offshore factories - designing visual concepts and mock-ups to pre-production samples before final production commences.


ADZ Impact prides itself in establishing long-term working relationships with suppliers and factories that have proven track records of supplying quality merchandise and a wealth of experience in creating unique designs that will reflect a positive result to showcase your brand exclusively.

**Orders required within the first quarter of the year must take into account supply impacts from Chinese New Year. This holiday period dramatically impacts on supply and distribution of orders, as it is China’s main holiday and production stops with workers travelling across the country to be with family.

 

GENERAL TERMS & CONDITIONS

New clients are required to pay 70% deposit to confirm the order with balance paid within 7 days of delivery of goods.

 

OFFSHORE ORDERS

We require a 50% deposit with the order and the balance is due prior to the order leaving the factory. Cancellations are charged at a rate set by the factory.